Can I order by phone?
Yes! One of our goals here is to make the process of placing an order as easy and convenient as possible for you.
- To place a phone order, please call Customer Service at 1.800.294.0432
Do you charge sales tax?
Yes, we are required to charge sales tax for orders in certain states. If sales tax is applicable for your order, it will be added to your order amount during checkout.
What are my payment options?
We offer several different payment options through our secure online checkout system. The following options are available:
• Novus/Discover
• Mastercard
• American Express
• Visa
• Money Orders
You will receive a confirmation e-mail notifying you of your order shipment no matter which method of payment you choose. If paying with a credit/debit card, your card will not be charged until your order releases to our warehouse for shipment. For money orders, your order will ship once payment has been received. Please send all money orders* to the following address:
Order Processing
P.O. Box 1004
Franklin, TN 37065
*Note: Acceptable money orders must be in U.S. Dollars. Please do not send cash.
What is my order status?
You may view your order status at any time by clicking on the "Track Your Order" link located on the top header bar.
How do I know my order has been placed?
Once an order has been placed, you will immediately receive an email confirming that your order has been received. You will also receive a shipment confirmation email when your order has shipped. You may also visit the "Track Your Order" to view order details.
When will my credit/debit card be charged?
Your credit or debit/check card will not be charged until your order is released to our warehouse for shipment.
Click here to view our privacy policy and how we keep your information secure.
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Still have questions?
Want to place a phone order? Call our Customer Service Department at 1.800.294.0432
